Cancellation and Refund Policy

1. Cancellation Policy:

Order Cancellation by Customer:
- You may cancel your order free of charge if it is done within 10 minutes of placing the order.
- After 10 minutes, cancellation requests will be subject to a cancellation fee of 20% of the total order amount due to processing and delivery preparation costs.
- Orders that have already been dispatched for delivery cannot be canceled.
Order Cancellation by Dristy Fast Food:
- We reserve the right to cancel any order due to unforeseen circumstances, such as inventory issues, technical problems, or delivery delays.
- In such cases, you will receive a full refund to your original payment method within 5 business days.

2. Refund Policy:

Eligible Refunds:
- Refunds will be processed for the following reasons:
  - Order was canceled by the customer within the allowed time.
  - Incorrect or missing items in the order.
  - Food quality issues (please contact us with evidence like photos of the issue).
  - Delayed delivery beyond 45 minutes from the estimated delivery time.
Non-Refundable Scenarios:
- Orders that are canceled after the allowed cancellation time.
- Complaints about food preferences, tastes, or dietary choices.
- Orders that have been successfully delivered and received by the customer.
Refund Process:
- Refund requests must be made within 24 hours of delivery.
- Refunds will be processed to your original payment method. The refund amount may vary based on the issue and will be decided on a case-by-case basis.
- It may take up to 5-7 business days for the refund to reflect in your account, depending on your payment provider.

3. Contact for Cancellations and Refunds:

For any cancellation requests or refund issues, please contact our customer support team at dristyfood@gmail.com or call (+91) 9525656465.
Please provide your order number and the reason for the request.

This cancellation and refund policy ensures that our customers are taken care of, while also protecting the operational needs of Dristy Fast Food.