Frequently Asked Questions (FAQ)

Welcome to the Dristy  Food FAQ page! Here, you’ll find answers to the most common questions about our app, delivery, and services. If you need further assistance, feel free to contact us.

1. How do I place an order on Dristy Fast Food?

• Simply open the Dristy Food app, browse through the menu, and select the items you want to order.
• Add items to your cart, select your payment method, and provide your delivery address.
• Review your order and click Confirm Order to complete your purchase!

2. Can I modify or cancel my order after placing it?

• You can cancel your order within 10 minutes of placing it free of charge.
• After 10 minutes, you may be charged a cancellation fee of 20% of the order total.
• Once an order has been dispatched for delivery, it cannot be canceled or modified.

3. How do I track my delivery?

• You can track the status of your order in real-time through the “Order Status” feature in the app.
• Once your order is out for delivery, you’ll be able to see the estimated delivery time and the delivery person’s location.

4. What should I do if my order is delayed?

• If your order is delayed beyond 45 minutes from the estimated delivery time, please reach out to our customer support at dristyfood@gmail.com or call (+91) 9525656465.
• We’ll help resolve the issue and ensure your order arrives as quickly as possible.

5. What are your delivery fees?

• Delivery fees vary based on your location. You can view the delivery cost before confirming your order.
• Occasionally, we offer free delivery promotions, which will be indicated in the app when applicable.

6. Do you offer refunds?

• Refunds are available under certain conditions, including:
  • Incorrect or missing items in your order.
  • Delivery issues like delayed deliveries.
  • Order cancellations made within the allowed time.
• If you’re eligible for a refund, it will be processed to your original payment method.

7. Can I use discounts or coupne codes?

• Yes, you can apply discounts or promo codes during checkout. Simply enter the code in the “Promo Code” field, and the discount will be applied to your order.
• Make sure to check our app for the latest offers and promotions.

8. How do I contact customer support?

• For general inquiries or order issues, you can email us at dristyfood@gmail.com or call (+91) 9525656465.
• Our customer support team is available from 9 AM to 9 PM every day.

9. Do you offer vegetarian or vegan options?

• Yes! We have a range of vegetarian and vegan options available. You can browse through our menu and filter based on your dietary preferences.

10. How do I update my payment information?

• You can update your payment information directly in the app by going to the Account Settings section and selecting Payment Methods.

11. Can I order from multiple locations at once?

• Currently, our app only allows you to place one order per delivery address. You will need to make separate orders if you’re ordering for multiple locations.

12. What should I do if I received the wrong order?

• If your order is incorrect, please contact our customer support immediately at dristyfood@gmail.com or call (+91) 9525656465 with your order details.
• We will resolve the issue by either sending the correct items or providing a refund based on the situation.

13. Is Dristy Fast Food available for delivery in my area?

• To check if we deliver to your location, simply enter your address in the app when placing an order. If we do not currently deliver to your area, we’ll notify you.

14. How do I leave feedback or suggestions?

• We always appreciate feedback! If you have suggestions for us, you can send an email to dristyfood@gmail.com or use the Feedback option in the app.

If you have any other questions or need further assistance, feel free to reach out to us via our Contact Us page. We’re here to help and ensure you enjoy your experience with Dristy Food!